Shipping & Refund

At Nexraa, our goal is to provide you with the best shipping options, no matter where you live. We strive to ensure timely and reliable delivery to our customers worldwide.

Order Processing & Shipping Time:

  • Processing Time: Order verification, quality check, and packaging are completed within 24 hours of placing your order. Orders are then sent to our supplier for dispatch, which takes an additional 1-2 days.

  • Shipping Time: The time required for items to be shipped from our warehouse to their destination varies:

    • United States: 6-10 days

    • Europe: 7-12 days

    • Rest of the World: 10-15 days

RETURNS POLICY

If your order does not arrive within the estimated timeframe, please contact us for assistance. We accept return requests within 30 days from the delivery date.

Returns:

  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

  • Customers are responsible for return shipping costs.

Refunds:

  • Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds will be processed and credited back to your original payment method within a few days.

Late or Missing Refunds:

  • If you haven’t received a refund, first check your bank account.

  • Contact your credit card company or bank, as there may be processing delays.

  • If you still haven’t received your refund, please contact us.

Sale Items:

  • Only regular-priced items are eligible for refunds; sale items cannot be refunded.

Exchanges:

  • We only replace defective or damaged items. If you need an exchange, please contact us.

Gifts:

  • If an item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit upon return.

  • If the item wasn’t marked as a gift, a refund will be issued to the original purchaser.

Return Shipping:

  • To initiate a return, please contact us for further instructions.

  • Customers are responsible for shipping costs, which are non-refundable.

  • If returning high-value items, consider using a trackable shipping service or purchasing shipping insurance. Nexraa does not guarantee receipt of returned items.

For further assistance, feel free to contact us. We appreciate your business and are committed to providing the best shopping experience!